Terms of Use

These Terms and Conditions set out the rules for using Sloty’s online casino services and explain the relationship between us and our users. They describe your responsibilities as an account holder, the checks we carry out, how promotions are managed, and what to expect when making deposits and withdrawals. By using our site you agree to comply with these terms and any local requirements that apply to you.

Account responsibilities

You must provide accurate, up-to-date information when registering and keep your account details secure. Accounts are for personal use only and we permit one account per person, household or payment method unless otherwise authorised. You must not let others access your account, and you are responsible for all activity that occurs under your login credentials. If you suspect unauthorised access you must notify us immediately via our support channels.

Eligibility requirements

To open an account you must meet the minimum age requirement for your jurisdiction and be located in a country where our services are permitted. We may refuse registrations or block accounts from restricted jurisdictions. We carry out verification checks which can include identity, address and source of funds. Accounts that fail verification or that provide false information may be suspended or closed.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited activity includes fraud, money laundering, abusive behaviour, using multiple accounts to exploit offers, or manipulating games and promotions. We reserve the right to restrict, withhold or close accounts where we suspect misuse, abuse or suspicious behaviour. Any winnings obtained through prohibited means may be voided.

General bonus and promotion rules

Promotions are subject to specific rules which will be published alongside each offer. Unless stated otherwise, bonuses and free spins are intended for one use per customer, household and IP address. Bonus funds are subject to wagering, game contribution and max-bet restrictions; withdrawing funds before meeting these requirements may forfeit bonus balances and associated winnings. We may withdraw or amend offers at our discretion and will apply promotional terms consistently.

Deposits and withdrawals

We accept a range of payment methods as shown in the cashier. Payment availability depends on your country of residence and may change. Deposits are credited in line with the chosen payment provider, and certain methods may be excluded from promotions.

Verification and checks

Before processing withdrawals we may require identity documents, proof of address and proof of payment method. Additional checks can include source of funds or enhanced due diligence where applicable. Withdrawal processing times depend on the method chosen and completion of verification.

Limits and holds

We may apply deposit limits, withdrawal limits and pay-out schedules for security or regulatory reasons. Large wins may be paid in instalments and may be subject to additional checks. Any fees charged by payment providers are separate and are the responsibility of the user unless otherwise stated.

Dispute resolution

If you have a complaint you should contact our support team in the first instance so we can investigate. We will acknowledge complaints promptly and aim to resolve them fairly. If the matter remains unresolved you may have access to independent alternative dispute resolution where applicable to your jurisdiction; details will be provided on request.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the updated terms. Significant changes will be communicated in advance where practicable.