Reach Out to Us
If you need help with account-related issues, technical concerns or general feedback, our support team is ready to assist. We handle verification, payment enquiries and safer-gambling requests, and can work with authorised dispute centres or partner organisations when necessary. Ask us for a quick favour and we’ll respond with practical guidance and next steps, including any document checks required to resolve your case promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0958 |
| Working hours | Mon-Fri, 09:00-18:00 |
Use live chat for urgent queries or call our UK line for immediate help. Email replies are usually within one business day and we’ll confirm any account changes or verification requirements. If needed, cases can be escalated to a senior adviser or the authorised complaints centre for formal enquiries.
Email Support
Email is our preferred way to handle detailed requests, account queries and any cases requiring documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID if applicable. Providing complete information helps us resolve your issue faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, and live chat replies are usually immediate during service hours. Complex cases, such as security checks or payment investigations, can take longer and may require additional documentation. Response times vary depending on the issue's nature, and we will keep you updated at every step.
Feedback
We'd love your feedback, suggestions or ideas to make our site better. Please send thoughts to [email protected] or use the feedback form. All submissions are reviewed carefully and help us improve features, promotions and the overall user experience. Your input shapes updates and fixes, so do get in touch if you spot anything we can improve.