Privacy and Data Policy
This Privacy Policy explains how we collect, use, store and protect information when you use our website or services. We take user privacy seriously and handle personal information with care. Please read this page to understand what information may be collected, why it is used and the choices available to you.
Information we collect
The information we collect depends on how you use our services. It may include personal, technical and transactional data.
Personal data
When you create or manage an account, we may collect details such as your name, date of birth, address, email address and telephone number. We may also retain information you provide when contacting support or updating your account. In some cases, we may request documents or other details to confirm your identity, protect your account or meet applicable requirements.
Technical and activity data
When you visit the website, technical data may be recorded, including your device type, browser, IP address, language settings and information about how you use the site. This can include pages visited, features used and the time and duration of visits. We use cookies and similar technologies to help the website function and understand site activity.
Transactional data
We may keep records of deposits, withdrawals and other account transactions, including the payment method used and relevant transaction details. We do not need to retain full payment credentials where these are handled by a third-party payment provider.
How we use information
We use information to create and administer accounts, provide requested services, process transactions and respond to enquiries. It may also be used to maintain website functionality, protect accounts, identify unusual activity, prevent misuse and keep appropriate business records. We use technical and activity data to understand how the site is used and to address errors or improve its operation.
Information storage and protection
We use appropriate access controls and security measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. Access is limited to people and service providers who need the information for their work. Information is retained only for as long as it is needed for the purposes described in this policy, or for legitimate record-keeping needs. No online service can guarantee that information will be completely secure.
Cookies and tracking technologies
Cookies are small files stored on your device. We may use them to keep the site working, remember certain settings, support account functions and understand website traffic. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
Information sharing
We may share relevant information with third-party providers that support services such as payments, website hosting, security and customer support. These providers may use information only as needed to perform their services for us. Information may also be shared where necessary to protect users, respond to valid legal requests or address suspected misuse. We do not describe this sharing as permission for third parties to use your information for unrelated purposes.
Your privacy rights
Depending on your circumstances and applicable data protection law, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate details or request deletion. You may also be able to object to or ask us to limit certain uses of your information. To make a privacy request, contact our support team through the available website channels. We may need to confirm your identity before responding.
Updates to this policy
We may update this Privacy Policy when our practices or services change. The latest version will be published on this page. Please review it from time to time to stay informed about how we handle your information.